Job Overview:

As a Customer Support Representative (E-commerce) ,you will be the voice of this brand across multiple major e-commerce marketplaces, ensuring every customer interaction reflects professionalism, care, and timely resolution. This role gives you ownership of the entire customer support inbox across platforms, where you will directly impact customer satisfaction and help identify product trends that shape business decisions. You will work independently while maintaining best practices for customer service across all channels.

Schedule: Remote, Full Time | Mon-Fri 9:00 AM - 6:00 PM Pacific Time with one hour of unpaid break.

Responsibilities:

• Respond to customer inquiries across Amazon, Walmart, Target, and other marketplace platforms in a professional, friendly, and timely manner
• Log into multiple marketplace platforms daily to monitor and manage inbound customer messages
• Assist customers with tracking information, shipping questions, and order-related concerns
• Maintain best practices for customer service across all communication channels
• Identify and flag potential trends in customer feedback, such as recurring complaints about specific products
• Perform basic analysis of customer message patterns to surface actionable insights to management
• Escalate issues appropriately and ensure customers reach satisfactory resolutions
• Handle occasional phone calls in addition to email and marketplace message responses

Requirements:

• Excellent written and verbal English communication skills
• Previous customer support or customer service experience
• Comfortable navigating and managing multiple online platforms simultaneously
• Strong attention to detail and ability to provide timely responses
• Professional and friendly communication style Ability to work independently with minimal supervision
• Reliable internet connection and ability to work Pacific Time business hours
• Bonus: if you have experience with e-commerce marketplaces like Amazon, Walmart, or Target
• Bonus: if you have experience identifying patterns or trends in customer feedback
• Nice to have: It helps if you have worked in a remote customer support role previously  

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.