Job Overview

Our client is seeking a Bilingual Customer Support Coordinator to serve as the primary point of contact for new agents joining the team, providing essential onboarding support and daily administrative assistance in both Spanish and English. This is a customer-facing role where you will collaborate directly with agents via video throughout the day, ensuring they have the tools and resources needed to succeed. Your fluency in Spanish and warm, professional demeanor will directly impact agent satisfaction and retention as the company scales rapidly.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM Mountain Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Provide bilingual customer service to agents in Spanish and English throughout the workday.
• Onboard new agents by setting up their tools, email access, and software platforms.
• Manage agent setup and connectivity in Lofty CRM and other proprietary systems.
• Co-host Zoom sessions, admit participants, take meeting notes, and manage recordings.
• Maintain a professional, collaborative presence on camera during agent interactions.
• Respond to agent questions and troubleshoot basic technical issues using Google Suite.
• Support daily operations using Lightspeed and transitioning workflows out of SkySlope.
• Serve as a friendly, reliable point of contact that represents the company's values.

Requirements

• Fluent in both Spanish and English (speaking, reading, writing).
• Strong customer service mindset with a pleasant, professional demeanor.
• Comfortable being on camera and interacting with clients throughout the day.
• Collaborative attitude and ability to work well within a team environment.
• Proficiency with Google Suite (Docs, Sheets, Gmail, etc.).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.