Job Overview

Our client is looking for a detail-oriented and communicative Customer Service Representative to support operations for a moving company. This role involves managing customer interactions, answering inbound inquiries, making outbound follow-up calls, and scheduling appointments using designated software platforms.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM ET, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer inbound phone calls from potential customers
• Make outbound calls to follow up on inquiries and book appointments
• Handle an average of 1-10 customer calls per day
• Clearly communicate pricing and service details to customers
• Use software platforms like Thumbtack, MovingLeads, and Sideline to manage customer interactions
• Maintain accurate records of customer appointments and communications

Requirements

• Excellent verbal and written communication abilities
• Friendly and professional demeanor
• Ability to multitask and manage multiple customer interactions
• Basic computer and data entry skills
• Problem-solving skills to resolve customer issues

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.