Overview
Our client is a growing electrical contracting business based in the Atlanta area, serving residential customers throughout the region. With a rapid increase in leads and service requests, they are seeking a hands-on representative to manage inbound call volume and handle key administrative tasks. In this role, you will be the first point of contact for homeowners, taking ownership of the customer journey from initial inquiry through appointment booking. By keeping operations running smoothly, you will directly impact the company's growth while the owner focuses on delivering quality work in the field.

Schedule: Monday to Friday, 8am to 4pm Eastern, 40 hours a week

Responsibilities

• Answer inbound phone calls from potential and existing customers seeking electrical services
• Collect customer information and project details during initial consultations
• Schedule electrical appointments in HouseCall Pro based on availability and customer needs
• Input customer data accurately into the scheduling system for tracking and follow-up
• Handle customer service inquiries and provide information about services
• Manage appointment confirmations and rescheduling requests
• Perform additional customer-facing administrative tasks as needed
• Ensure timely response to all incoming leads to maximize conversion

Requirements

• Proven customer service experience with strong phone communication skills
• Ability to collect and organize customer information accurately
• Comfortable learning and using scheduling software (HouseCall Pro experience is a plus)
• Strong attention to detail when managing appointments and customer data
• Proactive approach to handling inquiries without waiting for constant direction
• Reliable internet connection and quiet home workspace for taking calls
• Bonus if you have experience in the home services, trades, or contracting industry
• It helps if you're familiar with appointment scheduling platforms
• Bonus if you have experience managing high call volumes

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.