Overview:

Our client is looking for an Inbound Lead Follow-Up & Appointment Setter (US Homeowners) to promptly contact U.S.-based leads, qualify their needs, and schedule on-site quote appointments with concrete contractors. The role also involves outbound cold calling during downtime to generate new business opportunities for the agency while maintaining accurate lead and appointment records. The ideal candidate is a reliable, confident communicator who can provide a professional customer experience and work independently with flexible availability throughout the day.

Schedule: Flexible anytime from Monday to Friday, US Time Zone (20 hours a week)

Responsibilities:

• Promptly contact inbound leads generated through Facebook ads and organic website inquiries within minutes of submission
• Coordinate scheduling between leads and concrete contractors by confirming mutual availability for on-site quote visits
• Manage appointment calendars on behalf of contractors who may lack digital scheduling tools
• Conduct outbound cold calls to generate new business leads for the agency during downtime
• Maintain accurate records of all lead interactions, call outcomes, and scheduled appointments
• Provide a professional and personalized experience on every call to reinforce the agency's service quality

Requirements:

• Clear, professional spoken English with strong communication skills for effectively assisting U.S.-based homeowners
• Prior experience in cold calling, appointment setting, or inbound lead follow-up
• Strong verbal communication skills with a friendly and professional phone manner
• Ability to work a flexible schedule with hours spread across the day rather than in a single block
• High level of reliability and responsiveness during scheduled availability windows
• Ability to work independently with minimal supervision

Scope:

• Calling inbound leads for multiple concrete contractor clients across the United States
• Handling approximately 10–15+ leads per day as the client base scales
• Performing cold outreach to prospective clients for the agency's own lead generation
• Completing basic training on common concrete service questions to handle simple lead inquiries
• Adapting call volume and schedule as new clients are onboarded to the lead-calling service

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email through the ‘Contact Us’ form on our official BruntWork website.