Job Overview

Our client is seeking a dedicated Customer Support Specialist (Billing) to support a rapidly growing plumbing service company. In this role, you will manage billing, quoting, and essential administrative tasks while serving as the core point of contact for inbound customer calls. You will collaborate closely with the in-office team to streamline daily operations, organize documentation, and ensure seamless service coordination.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM Pacific Standard Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer inbound customer calls, gather service request details, and route urgent calls to the appropriate team members.
• Process and manage billing, invoicing, and quoting to ensure timely and accurate financial documentation.
• Maintain and update client records within the company's internal database, including contact details, service history, and job notes.
• Coordinate scheduling of plumbing service appointments and follow up on outstanding customer requests.
• Provide general administrative support including data entry, document organization, and email correspondence.
• Capture and relay lead information to the in-office team to ensure no customer inquiries are missed.

Requirements

• Prior experience in an administrative or customer support role, preferably within a trades or service-based industry.
• Strong verbal and written communication skills with a professional and friendly phone manner.
• High level of attention to detail and ability to manage multiple tasks simultaneously.
• Ability to learn industry-specific terminology and software systems quickly.
• Self-motivated with the ability to work independently in a remote environment.
• Strong organizational skills and a proactive approach to problem-solving.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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