Work Schedule: 5 days/week, flexible US business hours (40 hours/week), with 1-hour unpaid break

9:00 AM – 6:00 PM Manila time

Client Location: United States

Client Overview: Our client builds the operating system for outdoor recreation businesses, providing technology, marketing, customer acquisition, and operational tools to help guides scale. Our Philippines team plays a critical role across the entire customer lifecycle, bringing Sales, Onboarding, Guide Success, and Growth together under one coordinated strategy to build, launch, and continuously scale high-performing partners.

 

About the Role:

We are looking for a high-level strategic operator and people leader to oversee our Philippines organization. Sitting at the intersection of Sales, Onboarding, Guide Success, and Growth, you will ensure seamless pipeline velocity, rapid partner launches, proactive retention, and continuous digital performance optimization.

This role requires a balanced operator who can define high-level strategy and zoom into daily execution to eliminate bottlenecks and drive measurable business impact.

Responsibilities:

• Strategic System-Thinker: Diagnoses funnel issues holistically rather than treating isolated symptoms.
• Empowering People Leader: Skilled in coaching, setting expectations, delegating, and holding cross-functional teams accountable.
• Commercially Minded: Prioritizes high-ROI actions that directly move pipeline, retention, and revenue metrics.
• Growth & Digital Literate: Deep conceptual understanding of SEO, GEO, local search visibility, website conversion, and digital marketing.
• Exceptionally Organized: Highly proficient in managing KPIs, project dashboards, workflows, and documentation across multiple departments.
• Inquisitive Operator: Driven to continuously analyze customer performance, conversion data, and process efficiency.

Requirements

• 5+ years of experience in a strategic leadership, operations, sales, customer success, or growth role.
• Proven track record leading multiple cross-functional teams simultaneously.
• Solid understanding of sales pipelines, customer lifecycle management, and digital growth mechanics (SEO/GEO/Website Performance).
• Strong analytical, project management, and delegation capabilities.
• Exceptional written and verbal English communication skills.
• Ability to operate independently within a distributed global model.

Preferred:

• Experience in SaaS, marketplaces, travel, hospitality, or outdoor recreation platforms.
• Background managing remote or international teams across time zones.
• Direct experience building operational processes alongside executive leadership.

(KPIs):

• Sales: Increased qualified pipeline, faster conversion velocity, high partner fit, and strong closed-won revenue.
• Onboarding: Reduced time-to-launch, higher completion rates, and accelerated time-to-first-transaction.
• Guide Success: Faster issue resolution, higher customer engagement, and reduced churn.
• Growth: Continuous organic traffic growth, improved local search rankings, higher booking conversions, and customer revenue expansion.
• Organization: High team productivity, seamless international collaboration, surfaced risks, and clear goal attainment.

Independent Contractor Perks

•  Health Insurance

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   Immediate Hiring

•  Permanent Work from Home

Note: Please click the "Apply" button to complete your application, including submitting your portfolio link, assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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