Job Overview
Our client is seeking a dedicated and enthusiastic Customer Support Agent to join their team. The ideal candidate will be primarily handling phone support but should also excel in chat and email communication. The role requires excellent communication skills, a customer-centric attitude, and the ability to handle inquiries efficiently and effectively.  

Client Overview
The client creates unique and super-fun experiences that bring people closer together. Their mission is to give everyone the opportunity to discover the world around them in interesting and unexpected ways, while building genuine connections that enrich their lives. Ultimately, they want to leave their community with ‘remember the time’ memories that last forever.  

Schedule:

• Saturday – Wednesday | 4:00 PM – 12:00 AM (Sydney Time)
• Wednesday – Sunday | 10:00 PM – 6:00 AM (Manila Time)

Responsibilities

• Provide exceptional customer service via inbound and outbound phone calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.  
• Manage real-time customer interactions through chat, providing quick and accurate responses to customer questions and concerns.  
• Handle customer emails promptly and professionally, offering solutions and assistance as needed.  
• Troubleshoot and resolve customer issues effectively, ensuring a high level of customer satisfaction.  
• Accurately document customer interactions and issues in the company's CRM system, maintaining detailed records for future reference.
• Stay up-to-date with product information, company policies, and procedures to provide accurate and comprehensive support.

Requirements

• Minimum of 2 years experience in a customer support role, preferably in a call center environment.
• Proficiency in using customer support software and CRM systems.
• Must be able to work the specified schedule consistently.  
• Comfortable with technology and capable of quickly learning new software and tools. 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

• Health Insurance Coverage for eligible locations

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.