Job Overview
Our client is looking for a Medical Spa Receptionist with med spa or dermatology industry experience to act as a virtual extension of their front desk. The role is designed to streamline patient scheduling, manage client inquiries, and support the on-site clinic team, ensuring a seamless and high-quality experience for all patients.

Client Overview
Join a thriving medical spa based in West Chester, Pennsylvania, led by a Certified Registered Nurse Anesthetist who serves as the practice's sole injector. The team also includes a front desk coordinator and an esthetician. As the in-person patient base continues to expand, this remote role has been created to act as a virtual extension of the front desk. The team values professional patient care, seamless scheduling, and absolute clinical confidentiality.

Schedule:
Monday - Saturday, 9:00 AM - 9:00 PM EST, with 1 hour unpaid break (35 work hours per week)

Schedule flexibility required to accommodate shifting business needs

Responsibilities

• Manage inbound and outbound phone calls, emails, and messages promptly, providing an exceptional and welcoming first point of contact.
• Coordinate, book, reschedule, and confirm patient appointments directly within the electronic medical record (EMR) system.
• Actively follow up with inbound leads and general enquiries to convert interest into scheduled consultations.
• Maintain strict HIPAA compliance and patient confidentiality across all digital communications and record-keeping.
• Support the on-site front desk team by offloading administrative tasks during peak clinic hours.
• Track patient interactions, follow-up progress, and appointment statuses using the practice's CRM platform.

Requirements

• Prior experience in a med spa, dermatology clinic, or aesthetics/wellness setting.
• Proven experience in a receptionist, customer service, or high-touch administrative support role.
• Confident learning and navigating CRM platforms and electronic medical record (EMR) systems.
• Highly articulate with outstanding written and verbal English skills, featuring a warm, professional, and empathetic phone manner.
• Strong attention to detail and a willingness to complete HIPAA training and strictly adhere to patient privacy protocols.
• Highly organized, reliable, and capable of working closely with an on-site team in a fast-paced environment with flexibility based on business needs.

Independent Contractor Perks

• Permanent work from home
  
• Immediate hiring

• Health insurance coverage for eligible locations
  

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.