Job Overview

We are seeking a friendly, reliable, and customer-oriented Customer Service Agent to assist clients with their daily inquiries and support needs. In this full-time remote role, you will address customer questions regarding orders, product details, returns, and shipping via email, live chat, and phone. You will work closely with internal teams to resolve issues calmly and ensure a positive customer experience across multiple sales channels. This position is ideal for a proactive communicator with strong problem-solving skills and a background in customer support.

Schedule: Mon-Fri, 8:00 AM - 5:00 PM CST with 1 hour unpaid break (40 hours per week)

Responsibilities

• Assisting customers with questions regarding orders, products, returns, replacements, and deliveries.
• Responding to customer inquiries in a professional, polite, and friendly manner.
• Handling complaints calmly and with a solution-oriented approach.
• Supporting customers via email, live chat, and telephone.
• Communicating with internal teams to resolve customer issues.
• Adhering to company processes while utilizing your own sound judgment.
• Maintaining and updating customer data and case information in the system.
• Supporting customer communication across various online sales channels.
• Ensuring a high level of customer satisfaction.

Must-Have Requirements

• Strong knowledge of customer service practices.
• Friendly, positive, and professional communication style.
• Good judgment and common sense when dealing with customers.
• High level of responsibility and attention to detail.
• Strong organizational and multitasking skills.
• Ability to work well in a team and a willingness to learn.
• Experience in live chat or call center/customer support is an advantage.
• Basic knowledge of Microsoft Outlook (sending emails, scheduling appointments).
• Basic knowledge of Microsoft Excel.
• Familiarity with Microsoft Teams.
• Experience with Shopify is an advantage.
• Experience with Amazon Seller Central and eBay is an advantage.
• Experience with TEMU is a plus.
• Knowledge of NetSuite / Oracle or related background experience with similar systems (ERPs) is a big plus.
• Knowledge of Spanish is a plus, but not necessary.
• Experience in customer service is desirable.
• Experience in the automotive accessories sector is a plus.

Nice-to-Have Requirements

• Must operate within or close to the client's time zone to ensure full scheduling alignment.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM