Overview:

Our client is a growing residential property management firm based in Edmond, Oklahoma, currently managing approximately 320 residential doors. Operating with a lean, highly organized team, they utilize modern property management platforms and clear operational processes to deliver exceptional service to owners and residents alike.

Our client is seeking a detail-oriented, customer-focused Leasing & Resident Operations Specialist (AppFolio) to handle administrative operations, leasing support, and resident communications. In this role, you will serve as a key operational backbone—generating lease agreements, supporting the leasing pipeline, managing records, and executing documented workflows to free up executive leadership for owner relationships.

Full training will be provided on specific system workflows for candidates who are eager to learn and possess a strong foundational background in property management administration. Apply now and be a part of our growing team!

Schedule: Monday - Friday, 8:30 AM - 5:30 PM CST, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Support the leasing team by updating, managing, and posting available rental properties across AppFolio and Tenant Turner
• Generate lease agreements, renewal contracts, and new property management agreements with speed and accuracy
• Upload and organize official documents within dedicated owner and resident portals inside AppFolio
• Prepare eviction documentation and coordinate necessary paperwork with legal counsel as required
• Maintain clear, error-free administrative records and system logs in real time
• Serve as the primary point of contact for day-to-day resident phone calls and inquiries, maintaining a professional and supportive approach
• Follow structured process workflows inside LeadSimple to complete daily operational tasks
• Handle non-financial resident inquiries, escalating financial or ledger-related matters to the accounting team

Requirements:

• Minimum of 2 years of administrative support or property management experience
• Hands-on experience navigating AppFolio (generating leases, uploading files, maintaining records) and exposure to tools like Tenant Turner or LeadSimple
• Excellent verbal and written English communication skills with a professional, customer-first phone presence
• Strong attention to detail, process-oriented mindset, and an honest, proactive communication style when asking for clarification
• Dedicated full-time availability aligned with Edmond, OK business hours

Technical Stack & Tools:

• Property Management Software: AppFolio (Required)
• Leasing & Lead Management: Tenant Turner (Training provided)
• Process & Task Management: LeadSimple (Training provided)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email through the ‘Contact Us’ form on our official BruntWork website.