Part time (20 hours per week) has potential to be full time Within the client's business hours

 

We are seeking a motivated and relationship-focused Account Manager to serve as the primary point of contact for healthcare clients, providers, and strategic partners. The Account Manager is responsible for building strong client relationships, ensuring exceptional service delivery, coordinating with internal teams, and identifying opportunities to improve client satisfaction and business growth. This role requires excellent communication, organizational, and problem-solving skills, along with an understanding of healthcare operations and compliance.

Key Responsibilities
Client Relationship Management

• Serve as the primary contact for assigned healthcare clients, providers, or partner organizations.
• Build and maintain long-term, trusted relationships with clients.
• Conduct regular account reviews to understand client needs, goals, and challenges.
• Respond promptly to client inquiries and resolve concerns in a professional and timely manner.
• Maintain high levels of client satisfaction and retention.

Account Management

• Manage a portfolio of healthcare accounts and ensure contractual obligations are met.
• Coordinate onboarding for new clients and facilitate a smooth transition into services.
• Monitor account performance and recommend solutions to improve outcomes.
• Prepare proposals, service agreements, renewals, and account documentation.
• Identify opportunities to expand services through cross-selling and upselling when appropriate.

Qualifications:

• Minimum of 2–3 years of experience in account managementn in the healthcare administration
• Excellent verbal and written communication skills.
• Strong relationship-building and customer service abilities.
• Experience managing multiple accounts and priorities simultaneously.
• Proficiency with CRM platforms such as E-clinical works
• Strong organizational, analytical, and problem-solving skills.

Preferred

• Experience working in a healthcare, medical practice, hospital, or healthcare services environment.
• Knowledge of healthcare operations, insurance processes, and regulatory requirements.
• Experience with healthcare CRM or practice management systems.
• Familiarity with HIPAA or other applicable healthcare privacy regulations.
• Project management experience or certification is an asset.