Job Overview

Our client is looking for a dedicated and professional Healthcare Customer Support Representative to serve as the primary point of contact for client communications outside of standard business hours. The ideal candidate will handle client inquiries, manage appointments, and relay critical details to the in-office team using the LeadAR platform to ensure seamless handoffs and exceptional client satisfaction.

Schedule: Monday - Friday, 5:00 PM - 9:00 PM EDT (20 work hours per week)

Responsibilities

• Respond to client inquiries received through the website, social media, and phone after business hours
• Serve as the primary after-hours point of contact for all client communications
• Schedule and manage client appointments accurately and efficiently
• Handle sensitive client concerns with empathy, including post-procedure follow-ups
• Maintain clear and professional communication across all client-facing channels
• Utilize the LeadAR platform for inbound and outbound client interactions
• Document client interactions and coordinate with the in-office manager to relay critical information for a seamless handoff of client needs
• Contribute to improved client satisfaction and response times outside of office hours

Requirements

• Excellent verbal and written communication skills with a calm, professional demeanor
• Experience in customer service, ideally within a healthcare, wellness, or service-based environment
• Ability to manage difficult or frustrated clients with patience and composure
• Strong organizational skills and high attention to detail
• Ability to work independently during after-hours shifts

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.