Job Overview:

Our client is seeking a Front Desk Receptionist (Medical Spa) to serve as the first point of contact for a thriving medical aesthetics clinic (medspa). In this role, you will manage phone calls, text messages, and appointment scheduling while the clinic owner is treating patients. You will help convert warm leads from Facebook advertising campaigns into booked consultations, provide aftercare support to existing clients, and ensure no client opportunity is missed. Additionally, you will handle social media posting and engagement, attend weekly front-desk training, and perform light administrative tasks within the clinic's EMR and booking portal.

Schedule: Monday to Friday, 9:00 AM to 6:00 PM ET; Full-time, 40 work hours per week

Responsibilities:

• Answer incoming phone calls and respond to text messages from clients during clinic hours.
• Schedule appointments and manage the booking portal to ensure smooth patient flow.
• Follow up with warm leads generated from Facebook ads to book consultations.
• Provide information about services, pricing, and aftercare to prospective and existing clients.
• Post pre-created social media content (3x per week) and engage with the clinic's audience on social platforms.
• Attend weekly 1-2 hour front desk training sessions through Medspa Performance Academy.
• Perform light administrative tasks within the clinic's EMR system as needed.
• Maintain a professional, warm, and responsive communication style that reflects the clinic's brand.

Requirements:

• Experience in customer service or client-facing support roles.
• Excellent written and verbal communication skills in English.
• Comfortable handling inbound phone calls and text-based client inquiries.
• Strong organizational skills and attention to detail.
• Ability to manage scheduling and appointment coordination.
• Reliable internet connection and ability to work during US Eastern Time business hours.

Preferred Qualifications:

• Experience in the medical, dental, or aesthetics industry.
• Familiarity with EMR or CRM systems.
• Experience with social media management or community engagement.
• Familiarity with booking or scheduling platforms.
• Ability to learn new software quickly.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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