Overview

Our client is looking for a Customer Service Representative – Property & Casualty Insurance to join a US-based insurance brokerage specializing in property and casualty coverage. In this role, you will act as a vital bridge between individual or commercial clients and insurance carriers, managing policy updates, certificates, and documentation. You will navigate real-time, non-scripted challenges by applying critical thinking, sound judgment, and natural communication to resolve complex inquiries.

Schedule:

• Mon-Fri 8:00 AM - 5:00 PM Eastern Time

Responsibilities

• Handle inbound and outbound client communications regarding policy changes, certificates, and documentation requests
• Resolve customer issues independently without unnecessary escalation, using intuition and social awareness
• Coordinate between clients and insurance carriers to address policy questions and resolve discrepancies
• Process insurance documentation including certificates, policy changes, and endorsements accurately and efficiently
• Navigate complex or escalating client situations with professionalism and emotional intelligence
• Proactively identify and resolve problems before they impact the client relationship
• Maintain accurate records of client interactions and policy updates
• Think critically to solve non-routine problems that don't have a playbook solution

Requirements

Must-Have:

• Fluent English proficiency with strong grasp of nuance and context in conversation
• Proven customer service experience in roles requiring independent problem-solving
• Demonstrated ability to think on your feet and make sound decisions without constant supervision
• Strong social awareness and ability to de-escalate tense situations naturally
• Common sense and practical judgment in handling unexpected challenges
• Excellent communication skills with the ability to convey complex information clearly
• Comfortable working US business hours (Eastern Time)

Nice-to-Have:

• Bonus if you have experience in insurance, particularly property and casualty
• It helps if you've worked in a brokerage or agency environment
• Bonus if you're familiar with insurance documentation such as certificates and endorsements

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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