Location:

100% Remote 

Employment Type:

Full-Time (40 hours per week)

Health insurance coverage: Yes (after 90 day period)

Work Schedule:

• Monday, Tuesday, Friday, Saturday, Sunday (Wednesday/Thursday day off)
• 9:30 AM – 6:00 PM (EST, Miami time zone)
• 30min unpaid lunch break

Role Overview

We are seeking a proactive and detail-oriented Virtual Administrative Assistant with strong verbal communication skills and customer service experience. The ideal candidate will support daily administrative operations while providing exceptional customer support via phone, email, and chat. Experience in e-commerce is highly preferred.

Key Responsibilities:

• Provide administrative support, including calendar management, scheduling, and data entry.
• Answer inbound and outbound customer calls professionally.
• Handle customer inquiries via phone, email, and live chat.
• Process orders, returns, exchanges, and refunds.
• Manage customer records and maintain accurate documentation.
• Coordinate with internal teams to resolve customer issues promptly.
• Assist with inbox management and general administrative tasks.
• Support e-commerce operations, including order tracking and customer follow-ups.
• Perform other administrative duties as assigned.

Required Qualifications:

• 2+ years of experience as a Virtual Assistant, Administrative Assistant, Customer Support Representative, or in a similar role.
• Excellent spoken and written English suitable for voice-based customer support.
• Strong phone etiquette and interpersonal communication skills.
• Experience providing customer support via phone, email, and live chat.
• Highly organized with excellent attention to detail.
• Proficient in Microsoft Office Suite and Google Workspace.
• Ability to multitask, prioritize, and work independently in a remote environment.
• Reliable high-speed internet connection and a quiet, professional home office.
  
  

Preferred Qualifications:

• Experience supporting e-commerce businesses (Shopify, Amazon, WooCommerce, BigCommerce, etc.).
• Familiarity with customer support platforms such as Zendesk, Gorgias, Freshdesk, Intercom, or HubSpot.
• Experience using CRMs and project management tools (e.g., HubSpot, Salesforce, Asana, ClickUp, or Trello).
• Previous experience supporting US-based clients.

Preferred Candidate Profile

• Based in Colombia, other South American countries, or Central America.
• Comfortable working US business hours.
• Customer-focused with excellent problem-solving skills.
• Professional, dependable, and able to work with minimal supervision.
• Strong work ethic and a positive, service-oriented attitude.