Job Overview 

A growing law firm based in Guam is undergoing an exciting transformation — expanding its services and building a new client experience from the ground up. Our client is looking for a second Client Intake Coordinator to join the team and play a pivotal role in converting prospective clients into retained clients across their civil litigation, family law, bankruptcy, and estate planning practice areas.

This is a relationship-first role. You'll be the first real voice many people hear during what is often a stressful and uncertain time in their lives — and how you communicate will directly shape their decision to move forward with the firm.

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. Guam Time, with a one-hour unpaid break.

Responsibilities

• Speak with and follow up on prospective clients across civil litigation, family law, bankruptcy, and estate planning enquiries
• Conduct consistent, persistent outreach by phone, text, and email until each prospect either retains the firm or clearly declines
• Build genuine rapport with prospective clients, approaching each conversation with warmth, professionalism, and empathy
• Track all lead activity, follow-up history, and conversion status accurately in the firm's cloud-based legal practice management system
• Meet agreed conversion targets and contribute to the firm's client growth goals
• Collaborate with the broader team to ensure a seamless handoff when a prospect is ready to retain

Requirements

• A genuinely friendly and compassionate disposition — many prospective clients are navigating difficult personal or financial situations
• Comfortable with persistent, structured follow-up — you don't give up easily, but you know how to be professional about it
• Motivated by conversion goals and comfortable working toward performance targets
• Experience in a legal, client intake, or high-touch customer service environment is preferred
• Familiarity with PracticePanther preferred — experience with other cloud-based legal practice management or CRM platforms will also be considered

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
  
• Health insurance in eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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