Job Overview

Our client is looking for a detail-oriented Customer Service & Scheduling Coordinator to manage inbound leads, book appointments, and provide frontline support across three service businesses (appliance repair, moving, and party rentals). In this role, you will serve as the first point of contact for incoming leads, ensure smooth scheduling handoffs to field teams, and handle basic administrative and bookkeeping duties.

Schedule

• Monday - Friday, 9:00 AM - 1:00 PM PST (20 hours per week)

Responsibilities

• Manage inbound leads across multiple service businesses and ensure timely outreach via phone and email.
• Book appointments and jobs by sending scheduling links and confirming customer details.
• Follow up with prospective customers to maximize conversion rates and reduce lost leads.
• Provide frontline customer service by responding to inquiries and addressing scheduling questions.
• Perform basic bookkeeping tasks such as logging transactions and maintaining financial records.
• Maintain organized records of all leads, bookings, and customer interactions.
• Coordinate bookings to ensure smooth handoff to field teams.

Requirements

• Prior experience in appointment setting, lead management, or customer service within a service-based industry.
• Familiarity with Jobber or similar job management and scheduling software.
• Strong verbal and written communication skills with a professional phone manner.
• High level of attention to detail and ability to manage multiple accounts simultaneously.
• Ability to work independently with minimal supervision.
• Comfortable working in a fast-paced environment handling high lead volumes.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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