Overview
The  Social Media & Shopify Specialist is responsible for building brand awareness, managing online community interactions, and maintaining the brand's e-commerce presence. This role bridges creative content production with e-commerce operations to deliver a seamless customer journey from social discovery to purchase.

Schedule

• Flexible during client business hours, 9 to 1pm AEST 

Responsibilities

• Create, curate, and schedule engaging content across Instagram, TikTok, Facebook, and Pinterest to build brand awareness
• Manage community engagement by responding to comments, messages, and inquiries to nurture warm leads toward purchase
• Conduct competitor research and analyze market trends to identify opportunities and inform content strategy
• Prepare regular performance reports on social media metrics and e-commerce activity for the business owner's review
• Manage and update the Shopify store including product listings, imagery, and customer-facing content
• Handle front-line customer service inquiries and escalate qualified leads to the business owner

Requirements

• Proven experience managing social media accounts for a fashion, retail, or e-commerce brand
• Hands-on experience with Shopify store management
• Strong understanding of social media platforms, algorithms, and best practices for audience growth
• Excellent written communication skills with an eye for brand-consistent messaging
• High level of attention to detail and ability to work independently with minimal supervision
• Proactive mindset with the ability to identify what's working, pivot quickly, and suggest improvements

Scope

• Maintain and grow the brand's presence across four key social media platforms
• Monitor and report on engagement metrics, traffic sources, and content performance
• Research competitor strategies and present actionable insights to the business owner
• Ensure a seamless customer experience from social media discovery through to the Shopify storefront
• Collaborate with the business owner to align content and campaigns with the overall brand vision and product launches

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website. 

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it to [email protected]