Role Overview:

• The role will focus exclusively on outbound B2B cold calling to public safety agencies, primarily Sheriff's Departments.
• Coverage will span all four U.S. time zones (Eastern, Central, Mountain, and Pacific).

Key Responsibilities:

• Execute high-volume outbound prospecting activities through cold calling, warm lead follow-ups, and strategic outreach to generate qualified sales opportunities across B2B markets.
• Conduct 35 - 100 outbound calls daily while maintaining high-quality conversations, accurate qualification, and professional customer engagement.
• Consistently achieve the primary performance objective of securing a minimum of one (1) qualified product demonstration or sales consultation per working day, while continuously building a healthy future pipeline.
• Identify, engage, and qualify decision-makers through effective discovery conversations, uncovering business needs, pain points, buying intent, and decision-making processes.
• Navigate complex organizational structures by building rapport with gatekeepers, executive assistants, department managers, and key stakeholders to gain access to purchasing decision-makers.
• Execute structured multi-touch follow-up sequences via phone.
• Handle objections confidently using consultative cold calling techniques, positioning value-based solutions that align with each prospect's business objectives.
• Schedule and coordinate product demonstrations and consultations using Google Meet virtual meeting platform.
• Increase appointment attendance by proactively confirming meetings, sending reminders, managing reschedules, and maintaining strong pre-demo engagement.
• Maintain accurate Dashboard records by documenting call outcomes, prospect interactions, follow-up activities, and appointment details.
• Collaborate closely with the Sales and Operations team to maximize conversion from dialing to demo scheduling.
• Continuously analyze outreach performance, conversion metrics, and call effectiveness to improve calling, objection handling, and overall appointment-setting success.
• Ensure all outreach activities comply with company policies, client standards, and applicable communication regulations.

Performance Expectations & Key Performance Indicators (KPIs)

• 35 - 100 outbound calls per day (depending on campaign requirements).
• Minimum of 1 qualified demo/appointment secured per day.
• Meet or exceed daily, weekly, and monthly appointment-setting targets.
• Maintain high call-to-conversation and conversation-to-demo conversion rates.
• Maintain Dashboard accuracy with timely updates on all prospect interactions.
• Consistently meet activity metrics, including calls, talk time, follow-ups.
• Demonstrate professionalism, resilience, and persistence while delivering an exceptional prospect experience throughout the .

Key Notes on Work Schedule:

• Part-time position (20 hours per week).
• Proposed schedule:
  • Monday & Friday: 9:00 AM – 12:00 PM
  • Tuesday – Thursday: 10:00 AM – 12:00 PM and 1:00 PM – 4:00 PM
• The split shift is designed to avoid the standard U.S. lunch period and maximize call effectiveness.

• Schedule Flexibility: Willingness to adjust working hours and shift schedules based on the client’s target geographical markets and calling windows. For example, when focusing on prospects in the Pacific Northwest, the agent may be required to start later in the day to align with the relevant U.S. time zone and maximize contact rates.

• Preference will be given to candidates located as close to U.S. time zones as possible, ideally bilingual (English/Spanish) candidates capable of supporting U.S. business hours.