Job Overview

Our client is seeking a detail-oriented and customer-focused Email Customer Service Representative to provide exceptional support through email and other written communication channels. The ideal candidate is an excellent writer with strong problem-solving abilities, empathy, and a commitment to delivering a positive customer experience.

Schedule: Monday-Friday: 8am - 5pm EST

Key Responsibilities

• Respond to customer inquiries via email in a professional, timely, and friendly manner.
• Resolve customer concerns, complaints, and requests efficiently while maintaining high customer satisfaction.
• Investigate customer issues and coordinate with internal teams when necessary.
• Maintain accurate records of customer interactions within the CRM or helpdesk system.
• Follow company policies, procedures, and service standards.
• Identify recurring customer issues and recommend process improvements.
• Meet response time, quality, and customer satisfaction targets.

Requirements

• Previous experience in customer service, email support, or a similar role.
• Excellent written English communication skills with strong grammar and spelling.
• Strong empathy, patience, and customer-first mindset.
• Excellent problem-solving and critical-thinking abilities.
• Experience using CRM or helpdesk platforms such as Zendesk, Gorgias, Freshdesk, Intercom, or similar.
• Highly organized with strong attention to detail.
• Ability to multitask and work independently in a remote environment.

Preferred Qualifications

• Ecommerce customer support experience.
• Experience supporting international customers.
• Familiarity with Shopify, WooCommerce, or similar ecommerce platforms.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.