Support Growth for an E-commerce Brand via ManyChat
Role Name: Customer Support Specialist
Schedule:
Part-time, 20 hours per week, 3 PM – 12 AM UK time (split shift: 2 hours on, break, 2 hours on)
Client Timezone: UK (BST/GMT)
Client Overview:
A fast-scaling e-commerce business that relies on social media engagement and chat automation to convert prospects. The team focuses on high-volume messaging to guide new members through their onboarding journey.
Job Description:
We are seeking a proactive Customer Support Specialist to handle a high volume of inbound social media inquiries and manage member onboarding. You will be responsible for ensuring responsiveness during peak UK hours, using ManyChat to maintain seamless communication and drive conversions.
Responsibilities:
- Respond promptly to high volumes of inbound direct messages across social media platforms.
- Guide new members step-by-step through the onboarding and sign-up process via DM.
- Use established FAQ documentation to provide accurate and consistent responses to customer queries.
- Manage and monitor live conversations within ManyChat automation flows.
- Flag complex or unresolved inquiries to the management team for further guidance.
- Maintain a professional and friendly tone that aligns with the brand’s voice.
Requirements:
- Proven experience in customer support, live chat, or social media messaging roles.
- Practical experience using ManyChat or similar messaging automation platforms is a plus
- Excellent written communication skills in English with a focus on detail and tone.
- Ability to follow structured SOPs and documented response guidelines strictly.
- Comfortable working a split-shift schedule to provide coverage during peak times.
- Bonus if you have experience in e-commerce or digital membership onboarding.
- It helps if you have a proactive mindset and the confidence to ask questions when uncertain.
Why Join This Team?:
- Fully remote role with a structured and supportive management team.
- Clear documentation and FAQs provided to help you succeed from day one.
- Opportunity to be a key part of a growing e-commerce operation.
- Stable part-time hours with a consistent weekly schedule.
- Direct impact on customer satisfaction and business growth.
Apply now. Start helping.
Job Category
Customer Support
Job Type
Part Time (20 - 34 Hours per week)
Work Schedule and Timezone
London
Published on
Aug 04 2026
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/5
4.9/5Customer Support Specialist
Job Category
Customer Support
Job Type
Part Time (20 - 34 Hours per week)
Work Schedule and Timezone
London
Published on
Aug 04 2026
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/54.9/5