Overview
Our client is looking for a bilingual After-hours Travel Associate to deliver high-touch, urgent support to travelers during critical moments outside standard business hours. In this role, you will act as a resourceful, calm expert resolving last-minute itinerary adjustments, hotel billing inquiries, and complex booking updates. You will play a vital role in keeping clients moving seamlessly by managing inbound requests across phone, email, text, and chat channels.

Schedule
Full time, 40 hours a week (Pacific Time); includes weekends, early mornings, evenings, overnights, and holidays.

Responsibilities

• Respond promptly to incoming client requests via phone, email, text, or chat.
• Provide same‑day itinerary confirmations and accurate travel documentation.
• Research solutions and make sound decisions that balance client needs with business requirements.
• Resolve a wide range of travel-related questions, concerns, and issues.
• Coordinate travel services and manage urgent or complex booking requests.
• Make outbound calls to hotel partners to confirm reservations and billing.
• Communicate professionally, clearly, and efficiently across all channels.
• Offer reliable, informed travel advice tailored to client needs.
• Document client issues for follow‑up and future reference.
• Maintain up‑to‑date knowledge of company products, services, and promotions.
• Support additional projects and assignments as needed.

Requirements

• Full fluency in English-French (verbal and written).
• 3+ years experience as a Travel Agent or Travel Manager.
• 2+ years hands-on experience with Sabre GDS.
• Proficiency with Sabre, Excel, and Word.
• Strong problem-solving skills with a customer-first mindset.
• Excellent interpersonal and written communication abilities.
• Outstanding time management skills—you’re organized, self-motivated, and able to handle multiple tasks at once.
• Flexible availability based on business needs.
• You are smart, empathetic, independent, solutions-focused, and passionate about supporting travelers.
• Proven record of punctuality and dependability.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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