Job Overview

Our client is seeking a results-driven Medical Spa Sales Specialist to take ownership of lead management and client reactivation for a busy medical spa, turning inquiries into booked appointments while ensuring every prospect receives prompt, professional follow-up. This role blends outbound sales with calendar and inbox management, giving you a direct impact on revenue growth. You will handle inbound and outbound leads across multiple channels, collect deposits through the EMR system, and serve as the vital communication bridge between clients and the clinic team.

Schedule

Monday - Friday, 10:00 AM - 2:00 PM Eastern Time (20 work hours per week)

Responsibilities

• Conduct outbound calls to reactivate existing clients for routine services like facials, botox, and microneedling.
• Manage inbound leads from website forms, phone calls, emails, and chat to secure appointments.
• Collect deposits during the booking process using the clinic's EMR system.
• Manage the clinic owner's calendar and inbox with strong organizational attention to detail.
• Serve as the communication liaison between clients and the in-clinic coordinator.
• Attend weekly front desk training meetings on Wednesdays from 1:00 PM - 2:00 PM Eastern.
• Respond to new leads within five minutes during working hours to maximize conversion.
• Maintain consistent follow-up with prospects across all lead channels to drive bookings.

Requirements

• Proven experience in sales, lead management, or outbound calling with a track record of closing deals.
• Strong organizational skills with the ability to manage calendars, inboxes, and multiple lead streams.
• Excellent communication skills for phone, email, and chat interactions with prospective clients.
• Comfortable working with EMR or CRM systems to book appointments and collect payments.
• Self-motivated and results-driven with the ability to work independently.
  
  

  Ideal Candidate:

  • Strong written and verbal communication skills
  • Naturally communicates with warmth and professionalism
  • Able to follow a specific brand voice and adapt to the client’s messaging style
  • Comfortable with proactive client follow-up and lead nurturing
  • Able to communicate persuasively without sounding pushy or scripted
  • Strong attention to detail and able to consistently follow established workflows
  • Experience in sales, appointment scheduling, lead conversion, and client follow-up is a strong plus
  • Ideally has experience in aesthetics, wellness, healthcare, hospitality, luxury services, or another high-touch, client-facing environment

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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