Overview

We are looking to bring on a dedicated bilingual (Spanish and English) dispatcher/virtual assistant to manage front-end customer communication, qualify incoming leads, schedule appointments, dispatch jobs to field technicians, and maintain ongoing client follow-up—freeing business leadership to focus on operations and growth.

Schedule: 

Responsibilities

• Qualify inbound leads generated through Meta advertising campaigns via WhatsApp and phone
• Schedule service appointments and coordinate job assignments with field technicians
• Answer all incoming calls throughout the day and provide professional customer support
• Follow up with clients to confirm appointments, gather feedback, and maintain satisfaction
• Track job statuses and ensure accurate records are maintained in the company's CRM
• Dispatch jobs to technicians and communicate scheduling updates in real time

Requirements

• Fluent in both Spanish and English (spoken and written)
• Prior experience in dispatching, scheduling, or virtual assistant roles within a service-based industry
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• High level of attention to detail and follow-through
• Ability to work independently with minimal supervision