Job Overview

Our client in the medical records retrieval industry serves life insurance companies and law firms by processing nearly 300 orders daily for billing, radiology, and physician records. As a Medical Records Coordinator, you will make high-volume outbound calls to healthcare facilities to follow up on orders and push for expedited retrieval. You will also review records for accuracy, verify compliance documents, and manage multiple requests in a fast-paced environment. This position requires strict adherence to HIPAA and SOC 2 compliance standards while operating independently during PST business hours.

Schedule: Mon-Fri, 7:30 AM - 4:30 PM PST (40 hrs per week)

Responsibilities

• Make outbound phone calls to healthcare facilities to follow up on medical record requests and obtain status updates.
• Answer and respond to emails promptly and professionally
• Send authorization forms and requests via fax, email, or other methods to the appropriate facilities.
• Follow up with healthcare providers to ensure the timely retrieval of medical records.
• Review medical records to verify accuracy, ensuring the correct date of birth, dates of service, and that records match the requested date ranges.
• Distinguish between different types of medical documentation (medical records vs. billing records)
• Upload and download records and authorization forms from various websites and platforms.
• Verify that authorizations contain all required elements (signatures, dates, etc.) before submission.
• Proactively manage workload by multitasking (e.g., checking emails or preparing new orders while on hold)
• Push healthcare facilities to expedite record retrieval when urgent turnaround is needed.
• Ensure all communications are sent to the correct fax numbers and email addresses.
• Maintain attention to detail to prevent delays in record retrieval

Requirements

• 2-5 years of experience working with medical records
• Strong familiarity with medical records and the ability to distinguish between different types of medical documentation
• HIPAA compliance knowledge and experience
• Excellent phone communication skills with a clear, easy-to-understand accent
• Strong, confident personality capable of advocating for urgent requests
• Proven ability to multitask effectively in a busy environment
• Proficiency with the Google platform/Google Workspace
• Quick learner who can adapt to new software and systems
• Detail-oriented with strong accuracy in data entry and verification
• Self-motivated and proactive with the ability to work independently
• Strong organizational and time management skills
• Reliable internet connection and appropriate workspace for remote work
• Willingness to work on a secure remote worker profile with controlled access

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.