Job Overview

Our client is looking for a Customer Sales Support Specialist to join their team. In this role, you will be responsible for managing primary communication channels, answering prospective client inquiries, scheduling on-site visits, and managing the end-to-end quotation and balance payment process to ensure seamless customer support.

Schedule

• Monday - Friday, 10:00 AM - 6:00 PM and Saturday, 10:00 AM - 4:00 PM Singapore Time (SGT), with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Respond promptly to customer inquiries across multiple communication channels, including WhatsApp Business, Facebook Messenger, Instagram, Telegram, and Carousell
• Use WhatsApp for internal team communication and coordination
• Answer questions from potential clients and recommend suitable products based on their needs
• Schedule on-site measurement appointments using Google Calendar
• Prepare and provide estimate quotations for clients
• Send finalized quotations after the sales team has completed site visits
• Follow up with customers for outstanding balance payments after installation is completed
• Maintain accurate customer records and perform data entry using Google Sheets and Google Drive
• Manage 30–40 active customer conversations simultaneously, efficiently switching between clients at different stages of the sales and installation process while maintaining excellent response times
• No customer calls required

Requirements

• Strong written English and verbal communication skills
• Excellent attention to detail
• Ability to recommend suitable products based on customer requirements
• Comfortable handling a high volume of concurrent customer conversations in a fast-paced environment
• Dual-monitor setup required for efficient multitasking

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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