About the Role

We are seeking a highly organized, proactive, and customer-focused Customer Support & Administrative Assistant  to support day-to-day administrative and communication functions. The ideal candidate is fluent in English, highly responsive, and comfortable managing a high volume of emails and calls while consistently meeting strict Service Level Agreements (SLAs).

This is a full-time role suited to a mid-level professional with 2–5 years of relevant experience who can effectively multitask, prioritize competing demands, and maintain a high standard of accuracy and professionalism in a fast-paced environment.

Schedule

• Monday - Friday (40 hours per week) - Flexible within Langley, Canada time zone

Key Responsibilities

• Manage and respond to a high volume of emails promptly and professionally.
• Handle inbound and outbound calls, acting as a professional first point of contact.
• Manage inquiries, messages, and follow-ups in accordance with strict SLAs.
• Schedule appointments, coordinate calendars, and manage administrative tasks.
• Accurately record and update information in relevant systems.
• Prioritize and manage multiple tasks simultaneously while meeting deadlines.
• Escalate urgent or complex matters appropriately.
• Maintain a high level of professionalism, accuracy, and attention to detail across all communications.
• Provide general administrative and virtual assistance as required.

Requirements

• 2–5 years of experience in virtual assistance, reception, customer service, administration, or a similar role.
• Fluent in English with excellent written and verbal communication skills.
• Proven ability to manage high volumes of emails and calls efficiently.
• Strong multitasking, prioritization, and time-management skills.
• Experience working within strict SLAs and response-time requirements.
• Highly organized, proactive, and detail-oriented.
• Professional telephone manner and strong customer service skills.
• Comfortable working with email, calendars, CRM systems, and other digital tools.
• Able to work independently in a remote environment.
• Comfortable working flexible US/Canadian business hours, Monday to Friday.

Ideal Candidate

The ideal candidate is a reliable and highly responsive professional who can remain calm and organized under pressure. They should be able to efficiently manage multiple communication channels, prioritize urgent matters, and consistently deliver timely, high-quality service in a fast-paced environment.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM