Job Overview:

Looking for a technical support role where your troubleshooting skills can make a real-world impact?

Our client is looking for a reliable IT & Technical Support Specialist (Life Safety Systems | Networking) to provide first-line technical support and exceptional customer service to clients using life safety equipment. The position involves troubleshooting hardware, software, networking, and product-related issues, while guiding customers through installation, configuration, and step-by-step solutions. The ideal candidate has strong technical support and US voice account experience, excellent problem-solving skills, and the ability to communicate complex technical information clearly and effectively.

Schedule: Remote, Full-Time | During EST Business Hours.

Responsibilities:

• Serve as the first point of contact for incoming customer support requests via phone, email, and other support channels
• Troubleshoot technical issues for life safety equipment across all product lines
• Provide exceptional customer service when working directly with communities and clients affiliated with our equipment
• Use critical thinking to apply solutions and resolve technical issues presented on a case-by-case basis
• Talk clients through a series of actions to resolve a problem
• Install and configure hardware and software
• Walk clients through the configuration of hardware and software when applicable
• Proficient in Microsoft Office Suite, Microsoft Teams, or similar software, with the ability to learn new tools
• Perform other duties as assigned

Requirements:

• 2+ years of technical support experience, with a strong background in handling US-based voice accounts
• Background in technology with a solid understanding of networking fundamentals
• Basic Python or light scripting experience (reading, understanding, or modifying simple scripts)
• Experience with Real-Time Location Systems (RTLS) and assisted living nurse call systems, including Ecall, location tracking, and sensor data, is highly preferred
• High school diploma or equivalent (Associate’s degree preferred)
• Must have a reliable Windows-based computer or laptop suitable for handling technical support tasks, along with a stable internet connection
• Strong customer-service mindset with excellent verbal and written communication skills
• Analytical, problem-solving, and critical thinking abilities
• High attention to detail, strong organization, and effective time management to meet deadlines
• Adaptable to new systems, tools, and procedures, with proficiency in Microsoft Office/Teams
• Ability to work independently and collaboratively while maintaining professionalism and confidentiality

Independent Contractor Perks:

• Permanent Work From Home setup
• Health Insurance Coverage (for eligible locations)
• Immediate Hiring Opportunity

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, portfolio link and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email through the ‘Contact Us’ form on our official BruntWork website.