Customer Service & Lead Coordination Assistant
Part Time | 20 hours per week | US Central Time Schedule

Role Summary: We are hiring a part-time Customer Service & Lead Coordination Assistant to cover customer-facing hours when our team is unavailable to take calls and leads directly.

This person will be the frontline voice of our business during their shift — closing new leads, answering customer questions, and keeping our CRM, quotes, and work orders up to date. Over time, this role has room to grow in scope and hours as trust and skills develop.

Schedule:

• 4 hours per day, within an 11:00AM–5:00PM Central Time window (exact block to be finalized with candidate).

   

• Consistent daily schedule preferred — reliability during these hours is critical since this covers a gap in live phone/lead coverage.

Key Responsibilities:

• Respond to and close inbound customer leads (phone, text, email, web form) in real time during shift hours.

• Answer customer questions about services, pricing, and scheduling; escalate to a technician when a technical answer is needed.

• Update and maintain accurate customer records in the CRM.

• Learn our service pricing structure well enough to independently quote standard recurring services (e.g., monthly pool cleaning).

• Create and manage work orders in our scheduling/dispatch system.

• Research part costs for repairs and pass findings to a technician — repair quotes are built/approved by a technician, not sent out solo.

• Coordinate with technicians and office staff to keep customer commitments realistic and on schedule.

Required Qualifications:

• Previous sales experience, with a track record of closing leads.

• Highly organized, with strong attention to detail.

• Tech-savvy and comfortable learning new software systems quickly.

• Strong written and verbal English communication skills.

• Reliable internet connection and quiet workspace for calls during shift hours.

Preferred Qualifications:

• Bilingual in English and Spanish (not required, but a strong plus).

• Previous experience in the home services industry (pools, HVAC, plumbing, electrical, etc.).

• Experience with CRM platforms and/or field service management software.