Job Overview:

Our client is looking for a dedicated Email Customer Support Representative to manage their high-volume email operations. You will act as the primary human touchpoint, overseeing AI-generated drafts and ensuring every customer receives accurate, professional, and helpful responses regarding our scientific products. This is a customer support role for emails only; there are no phone calls required.

Client Overview:

The client is an Australian-based research-use-only peptide company providing technical product support. The business utilizes AI agents to streamline communications and maintain high standards of customer care.

Schedule:

Monday - Friday, 9:00 AM - 5:00 PM Australian business hours (AEST), with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Review and quality-check AI-generated email response drafts before sending to customers.
• Guide and redirect the AI agent to produce accurate responses when initial drafts are insufficient.
• Respond to customer inquiries related to peptide products, including reconstitution and usage questions.
• Maintain consistent, professional communication that aligns with brand voice.
• Manage and prioritize the Gmail inbox to ensure timely resolution of all queries.
• Contribute to updating and refining the customer service handbook and AI guidelines.
• Ensure 100% accuracy in technical explanations to research customers.
• Act as the primary operational point of contact for all inbound inquiries.

Requirements:

• Experience in a customer support or customer service role.
• Proficiency in working with AI-assisted tools for drafting and editing communications.
• Strong written communication skills with high attention to detail.
• Ability to work independently and manage workload with minimal supervision.
• Comfortable working within Australian business hours (AEST).
• Experience managing high-volume email within Gmail environments.

Qualifications:

• A background in healthcare, biotech, or scientific products is highly preferred (bonus).

Why Join This Team?:

• Opportunity to work with cutting-edge AI-assisted support workflows.
• Long-term, stable full-time position within a growing niche industry.
• Direct impact on business operations by alleviating founder workload.
• Supportive environment with clear guidelines and established handbooks.
• Fully remote role within Australian business hours.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

tandards of customer care.

Schedule:

Monday - Friday, 9:00 AM - 5:00 PM Australian business hours (AEST), with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Review and quality-check AI-generated email response drafts before sending to customers.
• Guide and redirect the AI agent to produce accurate responses when initial drafts are insufficient.
• Respond to customer inquiries related to peptide products, including reconstitution and usage questions.
• Maintain consistent, professional communication that aligns with brand voice.
• Manage and prioritize the Gmail inbox to ensure timely resolution of all queries.
• Contribute to updating and refining the customer service handbook and AI guidelines.
• Ensure 100% accuracy in technical explanations to research customers.
• Act as the primary operational point of contact for all inbound inquiries.

Requirements:

• Experience in a customer support or customer service role.
• Proficiency in working with AI-assisted tools for drafting and editing communications.
• Strong written communication skills with high attention to detail.
• Ability to work independently and manage workload with minimal supervision.
• Comfortable working within Australian business hours (AEST).
• Experience managing high-volume email within Gmail environments.

Qualifications:

• A background in healthcare, biotech, or scientific products is highly preferred (bonus).

Why Join This Team?:

• Opportunity to work with cutting-edge AI-assisted support workflows.
• Long-term, stable full-time position within a growing niche industry.
• Direct impact on business operations by alleviating founder workload.
• Supportive environment with clear guidelines and established handbooks.
• Fully remote role within Australian business hours.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.