Job Overview

Our client is seeking a proactive, customer-focused Social Media Marketing Assistant to manage day-to-day client communications across social media, SMS, and email while supporting their broader digital marketing efforts. In this role, you will play a key part in converting organic inquiries into appointments, nurturing existing client relationships, and maintaining a consistent online brand presence. This is an excellent opportunity for an individual who thrives on customer engagement, social media execution, and digital marketing within the fast-paced beauty industry.

Schedule

Monday - Friday, Flexible during Eastern Standard Time (EST) business hours (20 work hours per week)

Responsibilities

• Respond promptly to client inquiries via Instagram, Facebook, TikTok, and SMS during designated business hours.
• Coordinate and schedule salon client appointments directly through text messaging and social media conversations.
• Send targeted SMS marketing campaigns to existing clients two to three times per week.
• Send weekly templated email marketing campaigns to promote salon services and retail products.
• Publish social media content consistently across multiple active platforms using provided brand assets.
• Manage customer support inquiries from both localized salon clients and online hair product shoppers.
• Follow up systematically with prospective and existing clients to encourage bookings and repeat business.

Requirements

• Previous experience managing business social media accounts, including Instagram, Facebook, and TikTok.
• Professional written English communication skills with a polished, helpful, and customer-focused approach.
• Experience handling professional appointment scheduling, calendar management, or customer service inquiries.
• Ability to manage multiple digital conversations simultaneously and prioritize responses efficiently.
• Comfort using automated SMS platforms, email marketing software, and social media messaging tools.
• Proven experience supporting digital marketing campaigns and organic customer engagement initiatives.
• Highly organized with excellent time management skills to operate independently in a remote workspace.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.