Job Description:

You will serve as the first point of contact for clients reaching out to the practice, ensuring no call goes unanswered and every inquiry receives prompt, compassionate attention. This role combines phone coverage with light administrative support, helping the practice stay on top of compliance reporting while the therapist focuses on patient care. You'll work independently in a HIPAA-compliant environment, managing scheduling, documentation distribution, and client communication with patience and professionalism.

Client Overview:

Our client is a growing behavioral health therapy practice based in Michigan, serving clients who are navigating court-mandated services and seeking mental health support. The practice has been operating since 2017 and uses modern electronic health record systems to manage patient care and compliance reporting.

Schedule:

• Mondays to Fridays, 10:00 am to 2:00 pm (US Eastern Time, 20 hours per week)

Responsibilities:

• Answer incoming phone calls during business hours and provide compassionate support to clients who may be experiencing difficult situations
• Manage scheduling and calendar coordination using the Simple Practice EHR system
• Download and send bi-weekly or weekly progress notes to probation officers on a consistent schedule
• Track which clients require regular reporting and ensure deadlines are met without therapist follow-up
• Maintain organized records of when clients started services and when reports are due
• Handle basic payroll tracking using Excel worksheets for therapist pay logs
• Send professional email correspondence to probation officers and other stakeholders
• Provide light administrative support to reduce the therapist's workload and prevent tasks from falling through the cracks

Must-Have Requirements:

• Experience handling phone calls and speaking with individuals in sensitive or stressful situations
• Strong multitasking abilities and the capacity to manage multiple deadlines independently
• Proficiency with electronic health record systems or willingness to learn Simple Practice quickly
• HIPAA compliance knowledge or ability to work within HIPAA-compliant protocols
• Excellent written and verbal communication skills
• Comfortable using Microsoft Office Suite, particularly Excel for basic data entry and calculations
• Patience and empathy when interacting with clients who may be facing challenges

Nice-to-Have Requirements:

• Bonus if you have prior experience in a healthcare or therapy practice setting
• It helps if you've worked with court-mandated clients or probation reporting systems
• Bonus if you have experience with Simple Practice EHR specifically

Why Join This Team?

• Work remotely from anywhere with a stable internet connection
• Consistent part-time schedule with predictable hours (20 hours per week)
• Long-term opportunity with a practice that values reliability and compassion
• Make a meaningful impact by supporting clients during important moments in their recovery journey
• Work independently with clear expectations and minimal micromanagement
• Join a practice that prioritizes patient care and administrative excellence

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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