Job Overview

Our client is looking for a Inbound Sales Consultation Representative. In this role, you will handle inbound pre-sales phone calls, educating prospective customers on red light therapy products, and guiding them toward a confident purchase decision. You will also manage post-purchase customer support inquiries and engage in proactive follow-up and sales recovery efforts.

Schedule: Monday - Friday, 9:00 AM - 5:00 PM UK Time, with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities

• Handle inbound pre-sales phone calls, educating prospective customers on red light therapy products and guiding them toward a confident purchase decision
• Manage post-purchase customer support inquiries including order tracking, product issues, and general follow-ups
• Conduct proactive follow-up calls with customers approximately two months after purchase to check in on their experience and offer additional assistance
• Reach out to abandoned cart and abandoned checkout customers via WhatsApp Business to recover potential lost sales
• Respond to customer inquiries across live website chat, email, and social media direct messages in a timely and professional manner
• Maintain up-to-date product knowledge using available research tools and internal resources to handle a wide range of customer questions
• Provide dedicated support for a single e-commerce brand selling premium red light therapy devices
• Manage approximately 5–6 inbound phone calls per day with additional outreach and messaging tasks during downtime
• Serve a broad customer demographic with varying levels of technical understanding
• Contribute directly to sales conversion rates through knowledgeable pre-sales consultation
• Support customer retention through consistent post-purchase engagement and follow-up

Requirements

• Previous experience in a customer-facing role combining inbound sales support and customer service
• Background in health, wellness, or medical sales is highly preferred
• Ability to explain complex or technical product concepts in simple, accessible language to a diverse customer base
• High level of attention to detail and ability to work independently with minimal supervision
• Comfortable managing multiple communication channels simultaneously

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.