Job Overview:

Our client is looking for a professional Receptionist and Administrative Assistant to be the first point of contact for customers calling in, ensuring no opportunity is missed while the owner is out in the field. You'll handle inbound inquiries, follow up with missed calls, gather essential information from potential clients, and manage scheduling confirmations and changes. This role is critical to growing the business by providing immediate, professional responses that convert inquiries into booked jobs.

Schedule:

• Monday to Thursday, 9 am to 2 pm CST; Part-time, 20 hours a week

Responsibilities:

• Answer inbound customer calls promptly and professionally while the owner is unavailable
• Follow up with missed calls to recapture potential clients and prevent lost business
• Gather detailed information from customers about their security and installation needs
• Confirm scheduled appointments and handle last-minute rescheduling requests
• Communicate proactively with customers to keep them informed throughout the process
• Manage customer inquiries via phone with a focus on conversion and service quality
• Handle administrative tasks, including documentation and basic outreach as needed
• Return calls to customers using the business phone system as if you're calling from the local office
• Work directly with the owner in a close-knit, supportive team environment
• Grow into additional responsibilities as the business scales

Requirements:

• Proven customer service experience, preferably with US-based clients
• Excellent English communication skills, both verbal and written
• Strong phone presence with a professional and friendly demeanor
• Ability to handle high-volume inbound calls and respond quickly to inquiries
• Comfortable managing scheduling, confirmations, and rescheduling tasks
• Reliable and available during US Central Time business hours
• Experience working independently in a remote setup

Nice to have:

• Bonus if you have experience in the home services, installation, or contractor industry
• It helps if you've worked with appointment scheduling or CRM systems 
• Bonus if you have sales or lead qualification experience

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.