Schedule: Candidates must be comfortable with morning shift or night shift Australian time

 

Client Overview

Our client is an established one-stop travel agency based in Australia with over 10 years of operational excellence. They maintain a physical office in Melbourne while serving customers globally, providing comprehensive travel booking and customer support services. The business is expanding its service capacity to deliver round-the-clock support to travelers worldwide.

Job Description

You will serve as a frontline travel booking specialist, managing the complete customer journey from initial inquiry through ticket issuance. Working within a fast-paced sales environment, you will handle inbound and outbound communications, create customized travel solutions using professional GDS systems, process payments securely, and ensure every customer receives expert guidance. This role places you at the heart of helping people realize their travel dreams while driving business growth through exceptional service and follow-through.

Schedule

• Not specified (24-hour operation with Australian timing); Australian Eastern Time (AEST/AEDT)

Responsibilities

• Handle incoming calls, messages, and chat inquiries from customers seeking travel bookings
• Make outbound follow-up calls to nurture leads and close sales opportunities
• Process flight bookings using Travelport GDS system with accuracy and efficiency
• Securely collect and process customer payments for travel services
• Generate and send e-tickets and booking confirmations to customers
• Provide ongoing customer support throughout the booking lifecycle
• Manage the complete sales process from lead generation through post-booking support
• Maintain detailed records of customer interactions and booking details
• Respond to customer inquiries regarding flight options, pricing, and travel requirements
• Collaborate with the operations team to ensure seamless service delivery

Must-Have Requirements

• Proven experience working with Travelport GDS booking system
• Excellent English communication skills, both written and verbal
• Demonstrated experience in travel agency operations or airline booking environments
• Strong sales aptitude with ability to convert inquiries into bookings
• Proficiency in customer service and relationship management
• Reliable home internet connection with backup internet availability
• Ability to work during Australian business hours

Nice-to-Have Requirements

• Bonus if you are fluent in Arabic in addition to English It helps if you have experience managing high-volume customer communications across multiple channels
• Bonus if you have worked in a remote customer service or sales environment previously

Why Join This Team

• Work remotely with a stable, established travel agency with over 10 years in business Join a 24-hour operation supporting customers across multiple time zones
• Gain experience in a dynamic sales-driven travel environment
• Be part of a growing team expanding from 2 to 7 staff members
• Access to professional GDS systems and industry-standard booking tools. 

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health insurance coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.