Job Overview

The Spanish Bilingual Medical Records Specialist (Personal Injury) is responsible for obtaining complete, accurate medical records and billing statements from various healthcare providers and facilities. This position plays a critical role in pre-litigation by ensuring case files are complete so demands can be prepared promptly. Working independently under minimal supervision, you will maintain organized electronic files and protect confidential information in compliance with HIPAA standards. This full-time, work-from-home position operates on a fixed schedule from Monday to Friday, 8:30 AM to 5:30 PM EST.

Schedule: Mon-Fri, 8:30 am - 5:30 pm EST with 1-hour unpaid break (40 hours per week)

Responsibilities

• Order medical records and billing statements from hospitals, physicians, chiropractors, imaging centers, physical therapists, EMS providers, pharmacies, and other medical providers.
• Follow up regularly with providers to ensure timely receipt of requested records.
• Maintain a tracking system for all outstanding medical record requests.
• Review incoming records for completeness and accuracy.
• Identify missing records, bills, or treatment dates and immediately request any outstanding documentation.
• Upload records into the firm's case management software and organize documents according to firm standards.
• Ensure all records are OCR searchable before uploading when possible.
• Maintain strict HIPAA compliance and confidentiality of all protected health information.
• Communicate professionally with medical providers, record retrieval companies, and insurance representatives.
• Keep attorneys and case managers updated on the status of outstanding records.
• Resolve issues involving incomplete, duplicate, or incorrect medical records.
• Meet departmental deadlines and production goals.
• Assist with additional administrative tasks as assigned.

Requirements

• Bilingual-Spanish.
• Minimum 2 years of experience obtaining medical records in a personal injury law firm, medical office, or record retrieval company.
• Working knowledge of medical record request procedures.
• Strong understanding of HIPAA privacy and confidentiality requirements.
• Experience communicating with hospitals and medical providers.
• Excellent organizational and follow-up skills.
• Ability to prioritize multiple requests simultaneously.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Professional written and verbal communication skills.
• Professional telephone etiquette.

Technical Skills

• Fast and accurate typing skills (minimum 50 WPM preferred)
• Proficiency with Gmail
• Microsoft Office (Word, Excel, Outlook)
• PDF software (Adobe Acrobat or equivalent)
• Experience with electronic medical record (EMR/EHR) systems such as Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, or similar platforms
• Experience using case management software (MyCase experience preferred)

Preferred Qualifications

• Experience working in a personal injury law firm.
• Familiarity with medical terminology.
• Knowledge of lien documentation and itemized billing statements.
• Experience with electronic fax systems and secure medical record portals.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.