Overview:

Our client is looking for a compassionate and highly organized Client Intake & Care Coordinator (Home Care | Inbound Sales) to support the day-to-day operations of their growing home care business. This role combines customer service, administration, scheduling, and inbound lead conversion to ensure a seamless experience for both clients and caregivers. You will manage client onboarding, coordinate caregiver schedules, support compliance requirements, and guide prospective clients through the enrollment process. As the business grows, you'll also play a key role in training and supporting new team members.

Schedule: Monday - Friday, 9:00 AM to 6:00 PM CST | Fixed schedule

Responsibilities:

• Manage client intake, onboarding, and required documentation. Coordinate caregiver schedules to ensure consistent client coverage
• Serve as the primary point of contact for clients and caregivers
• Follow up with inbound leads generated through marketing campaigns and convert qualified enquiries into enrolled clients
• Maintain accurate records, data entry, and administrative documentation
• Support daily office operations and workflow coordination
• Assist with onboarding and training new team members as the business expands
• Ensure compliance with company policies and state-specific home care requirements

Requirements:

• Previous experience in home care, personal care, or healthcare administration is highly preferred
• Excellent verbal and written English communication skills with a professional phone presence
• Strong customer service, relationship-building, and problem-solving skills
• Experience with inbound sales, lead conversion, or appointment setting is preferred
• Highly organized with excellent attention to detail
• Ability to handle confidential client information with professionalism and discretion
• Compassionate, patient, and comfortable working with clients who require assistance
• Ability to work independently in a fast-paced remote environment

Nice-to-Have Requirements:

• Experience with caregiver scheduling or workforce coordination
• CRM or scheduling software experience
• Knowledge of state-specific home care or personal care regulations
• Experience training or mentoring team members

Ideal Candidate:

• Friendly, empathetic, and highly organized
• Strong administrator with excellent customer service skills
• Comfortable balancing operations, scheduling, and client communication
• Confident speaking with prospective clients and converting enquiries into enrolled customers
• Looking for a long-term opportunity with growth into a leadership role as the team expands

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.