Job Overview

We are seeking a highly detailed Document Processing Specialist (Vehicle Titles). In this full-time remote role, you will be responsible for the end-to-end processing of vehicle titles, ramping up from 40+ (Month 1), to 80+ (Month 2), to 100+ daily titles (Month 3) from various digital and physical sources, ensuring a strict 3-day Service Level Agreement (SLA). Utilizing your background in compliance, Quality Assurance (QA), and Know Your Customer (KYC) procedures, you will validate data integrity across multiple databases to minimize title rejections. Additionally, you will handle daily customer status inquiries via email and portals, providing same-day acknowledgment and professional support.

Schedule 

Mon-Fri, 8 am - 5 pm EST (40 hours per week)

Responsibilities

Title Processing:

• Timely Processing: Adhere to SLA (3 business days end-to-end process). Targets will be set as follows:
  
• Month 1: Minimum average of 40 titles processed per day
  Month 2: Minimum average of 80 titles processed per day
  Month 3: Minimum average of 100 titles processed per day 
• Source Management: Efficiently manage title work received from mail, email, and customer portals.
• Documentation: Maintain accurate and up-to-date documentation for all title processing activities.

Customer Service:

• Customer Communication: Assist in answering customer inquiries via portal and email.
• Email Responsiveness: Acknowledge receipt of all customer emails on the same day they are received.
• Status Updates: Respond to customer status emails within 1 business day.

Compliance & Rejection Management:

• Rejection Minimization: Strive to minimize title rejections by adhering to established procedures and staying informed about regulatory changes.
• Cheat Sheet Maintenance: Regularly update and maintain cheat sheets with the latest requirements.
• Rejection Follow-Up: Follow up on rejections regularly.

Quality Assurance (QA):

• Data Accuracy: Conduct thorough quality assurance checks on data entered into various systems to ensure accuracy and consistency.
• System Validation: Verify data integrity across multiple platforms and databases.
• Compliance Verification: Ensure all title processing and customer service activities comply with relevant regulations, including KYC and other compliance requirements.
• Error Identification: Identify and document data discrepancies, errors, and compliance issues.
• Reporting: Generate and maintain QA reports and metrics.
• Process Improvement: Recommend and implement process improvements to enhance data accuracy and compliance.
• Regulatory Updates: stay up to date on all compliance and regulatory changes.
• System Proficiency: Must be able to learn and utilize multiple software systems.

Requirements

Required

• Proven experience in Quality Assurance (QA), compliance, and Know Your Customer (KYC) procedures.

• Strong understanding of title processing and related regulations.

• Excellent attention to detail and accuracy.

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Proficiency in using computer systems and databases.

• Ability to learn new software quickly.

• Ability to work independently and as part of a team.

• Ability to problem solve.

•  Must be willing to undergo and complete the client's assessment 

Preferred

• Experience in the automotive industry or related field. (Preferred but not required)
• Familiarity with DMV regulations and title processing procedures. (Preferred but not required)

Technical Requirements

• Must have a dual-monitor setup and use a Windows device only.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.