Overview:

Our client is looking for a dedicated and proactive Client Engagement & Social Media Coordinator (Appointment Setting | Meta Business Suite) to support their thriving health and wellness brand. This role focuses on maintaining seamless day-to-day operations, managing appointment settings, responding to client inquiries, and coordinating engaging social media content. The ideal candidate has outstanding communication skills, strong CRM expertise, and a passion for supporting an active fitness community.

Join a growing Australian health and wellness brand dedicated to delivering exceptional Pilates experiences across multiple studio locations. The business focuses on building strong community connections, offering high-quality fitness solutions, and helping clients achieve their personal wellness goals. The team values proactive communication, seamless day-to-day operations, and maintaining an outstanding experience for every member who walks through the doors.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM AEST | With 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Act as the primary point of contact for new enquiries across phone, email, WhatsApp, Slack, and other messaging platforms
• Manage and respond to inbound enquiries across Meta platforms, including Facebook and Instagram
• Contact warm leads directly from the internal system to book prospective clients into complimentary introductory classes or sales appointments
• Assist with editing, scheduling, and publishing engaging social media content across active digital channels
• Process studio membership updates, including freeze and cancellation requests, accurately and efficiently
• Maintain up-to-date client profiles, documenting all interactions and setting follow-up tasks for studio staff within the CRM
• Take detailed, accurate notes during client conversations to ensure seamless service delivery
• Generate regular operational reports and performance updates for Studio Management as required
• Handle general administrative duties to support the efficient daily operations of all studio locations

Requirements:

• Proven background in appointment setting, calendar management, and handling inbound customer service enquiries
• Candidates must submit a relevant portfolio demonstrating previous social media management, content creation, or digital marketing work
• Excellent written and verbal English communication skills, combined with a professional, approachable phone manner and the ability to build rapport
• Strong experience managing Meta Business Suite (Facebook and Instagram) and utilizing workplace collaboration tools like WhatsApp and Slack
• Confident using CRM systems, with the ability to quickly pick up and master new platforms (training provided for ClubReady)
• Highly organised with excellent time management, strong note-taking skills, and strict attention to detail
• Proactive problem solver who can work independently, adapt to changing studio needs, and consistently meet key performance indicators (KPIs)

Nice-to-Have Requirements:

• Previous experience or a background within the health, fitness, or boutique wellness industry
• A personal interest in Pilates and a willingness to quickly learn and articulate the benefits of the practice to prospective clients

 Additional Details:

• This role involves responding exclusively to inbound enquiries—no cold calling is required
• ClubReady is the primary platform used, and comprehensive training will be provided

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.