Customer Service Admin Assistant

About the Role

We're looking for a highly organized and customer-focused Customer Service Admin Assistant to support daily business operations. In this role, you'll be the primary point of contact for clients, managing appointments, handling administrative tasks, and ensuring every customer receives exceptional service.

Work Schedule: Monday to Friday 9am to 6pm CST with one hour of unpaid break.

Key Responsibilities

• Answer inbound phone calls and respond to client inquiries in a timely and professional manner.
• Schedule cleaning appointments and manage the company calendar.
• Follow up with clients to ensure satisfaction and resolve any questions or concerns.
• Handle day-to-day administrative tasks, including invoicing and document processing.
• Monitor and organize incoming messages, maintaining an efficient inbox.
• Support daily operations to help keep the business running smoothly.

Requirements

• Previous experience in customer service, administrative support, or a similar role.
• Excellent verbal and written English communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently and manage multiple priorities.
• Professional phone etiquette with a customer-first approach.

Position Details

• Full-time position (40 hours per week).
• Work schedule aligned with U.S. Central Time.
• Serve as the primary point of contact for incoming client calls and communications.
• Ensure all customer inquiries are responded to and followed up promptly.
• Maintain accurate records of appointments, invoices, and client interactions.
• Work within the company's phone system and other operational tools to support daily business needs.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.