Job Overview:

Our client is seeking a friendly, reliable, and customer-oriented  Bilingual Customer Support Specialist to join their team. In this role, you will assist customers with their inquiries, help resolve issues, and ensure that every customer has a positive experience with the company. Our client is looking for an individual with strong customer service skills, excellent communication abilities, and a positive attitude when handling a variety of customer situations.

If you are fluent in Turkish and can communicate effectively in English, we encourage you to apply.

Schedule:

• Mondays to Fridays, 8:00 am to 4:30 pm (Central European Time - Germany) with a 30-minute unpaid break (40 hours per week)

Responsibilities:

• Assist customers with inquiries regarding orders, products, returns, replacements, and deliveries.
• Respond to customer inquiries via email, live chat, and telephone in a professional, polite, and friendly manner.
• Handle customer complaints calmly with a solution-oriented approach.
• Communicate with internal teams to resolve customer concerns efficiently.
• Follow company processes while exercising sound judgment and initiative.
• Maintain and update customer records and case information accurately.
• Support customer communication across various online sales channels.
• Ensure a consistently high level of customer satisfaction.
• Represent the company professionally and positively in every customer interaction.

Requirements:

• Fluency in Turkish (spoken and written) is required.
• Good command of English (spoken and written) for internal communication.
• Previous customer service experience is highly desirable.
• Friendly, positive, and professional communication style.
• Strong judgment, common sense, and practical problem-solving skills.
• High level of responsibility with strong attention to detail.
• Excellent organizational and multitasking abilities.
• Ability to work collaboratively in a team environment, remain calm under pressure, and adapt to new processes.
• Experience in live chat, call center, or customer support is an advantage.
• Basic proficiency in Microsoft Outlook (email management and calendar scheduling).
• Basic knowledge of Microsoft Excel.
• Familiarity with Microsoft Teams.
• Experience with Shopify is an advantage.
• Experience with Amazon Seller Central and eBay is an advantage.
• Experience with TEMU, OTTO, and Kaufland is a plus.
• Experience with Oracle NetSuite is a major advantage, as it is the company's internal ERP system.
• Experience in the automotive accessories industry is a plus.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.