As a Social Media Operations Coordinator, you'll serve as the operational backbone for our client accounts and social media marketers. You'll manage a variety of template-driven, process-based tasks, including client onboarding, content coordination, scheduling, approvals, AI-assisted workflows, and reporting. Comprehensive written SOPs and training are provided for every process, allowing you to succeed in a structured, organized environment.

Schedule

• Flexible during client business hours; Sydney (AEST)

Key Responsibilities

• Client onboarding setup — recording logins, creating client WhatsApp groups, baseline social profile screenshots, setting up shared drive folder structures
• Shoot coordination — locking shoot dates with clients, creating calendar events, distributing content plans to the team, sending shoot reminders
• Footage and photo filing in shared drive after every shoot
• Running our AI-assisted workflows in Claude — using pre-built client Projects and automations (content calendar generation, reporting support) following our SOPs
• Client content approvals — sending content links for approval via templated messages, chasing sign-off, escalating per our escalation rules
• Scheduling and posting content via our scheduling platform (Rella)
• Maintaining the content calendar and flagging gaps immediately
• Building the full monthly analytics report (Instagram, Facebook, TikTok) in our report template — before/after, best/worst performers, demographics, interaction figures

Requirements

• Excellent written English — this is a client-facing role via chat (templated messages provided)
• Highly organized and process-driven — follows written SOPs exactly and asks before improvising
• Confident with Google Workspace (Drive, Calendar, Docs) and WhatsApp
• Comfortable working with AI tools — able to navigate Claude (or similar, e.g. ChatGPT) to run our pre-built automations and prompts; training provided on our specific setup
• Experience with social media scheduling tools (Rella) preferred
• Basic social analytics literacy (Meta Insights, TikTok analytics) for the monthly report build
• Available for team meetings and client meetings by video, with reasonable overlap to Sydney (AEST) business hours

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.