Job Overview

Our client is seeking experienced a Medical Scheduling Receptionist to manage appointment scheduling, cancellations, and communication with staff and clients. The role requires working within HIPAA-compliant platforms to coordinate scheduling activities and maintain seamless communication across the healthcare team. 

Client Overview

The client is a growing behavioral healthcare services provider operating across multiple regions in California. They currently maintain a team of part-time schedulers and are expanding their scheduling operations to provide full coverage and support as they scale their services.

Schedule

• Monday - Friday, 8 AM to 5 PM Pacific Time, with 1 hour unpaid/paid break (40 work hours per week)

   

Responsibilities

• Answer incoming calls and manage appointment scheduling requests through the Central Reach platform
• Process appointment cancellations and reschedules while maintaining accurate records in the scheduling system
• Notify appropriate staff members and clients of scheduling changes, cancellations, and updates in a timely manner
• Communicate with internal teams via email and platform messaging to coordinate scheduling needs
• Maintain strict HIPAA compliance when handling all patient information and communications

Requirements

• Previous experience as a medical receptionist or scheduler in a healthcare setting
• Proficient in English and Spanish for bilingual clients
• Demonstrated knowledge of HIPAA compliance requirements and ability to maintain patient confidentiality
• Experience working with Electronic Medical Records (EMR) systems or similar healthcare scheduling platforms

Qualifications

• Prior experience specifically with Central Reach scheduling software
• HIPAA certification or willingness to complete certification training upon hire
• Experience with Google Suite for communication and coordination
• Background working in behavioral health or ABA therapy services

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
  

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.