Job Overview

Our client is seeking a detail-oriented, highly organized, and proactive Customer Service Administrator to serve as a vital support resource for their growing business operations. In this role, you will manage day-to-day administrative functions, streamline business communications, and deliver exceptional customer care following established internal procedures. This position is ideal for a dependable professional who thrives on variety, takes independent ownership of tasks, and is confident in learning and navigating modern digital platforms to maintain operational efficiency.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM AEST (40 work hours per week)

Responsibilities

• Monitor, organize, and respond to incoming email correspondence while drafting professional customer, supplier, and business messages.
• Respond to customer inquiries using internal customer service procedures, managing refunds, replacements, missing items, returns, and courier issues.
• Escalate highly important or sensitive business matters directly to the founder for swift resolution.
• Manage calendars, meetings, reminders, and follow-up tasks to keep organizational projects, deadlines, and action items structurally aligned.
• Follow up systematically with suppliers, retailers, distributors, and service providers to keep supply pipelines moving efficiently.
• Prepare professional corporate documents, analytical reports, operational spreadsheets, and presentations while organizing records within Google Drive.
• Create and update Standard Operating Procedures (SOPs), assist with market research, perform data entry, and maintain product barcode and business registers.

Requirements

• Professional written and spoken English communication skills paired with professional, customer-focused email-writing capabilities.
• Excellent organizational and time management skills with the demonstrated ability to manage multiple tasks and competing priorities.
• High attention to detail, strong problem-solving capabilities, and resourceful research skills.
• Comfortable working independently with minimal supervision while executing tasks accurately and thoroughly.
• Confident using technology and highly adaptable when learning unfamiliar cloud-based business software platforms.
• Discreet and trustworthy when handling confidential internal business information and sensitive client records.
• Ability to work effectively and maintain consistent communication during active Australian business hours.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
  

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.