Overview

We are seeking a highly organized and proactive Business Support & Marketing Coordinator to join our growing team, blending administrative support, fluent customer service, and social media management. This dynamic role requires an excellent communicator with graphic design and video editing experience who can thrive in a fast-paced environment and work independently. It is an exceptional opportunity to take initiative, manage diverse responsibilities, and make a meaningful impact on a growing healthcare business.

Schedule:

• Monday to Friday 9 am- 4 pm EST

Responsibilities

Administrative Support

• Manage calendar operations, including scheduling, rescheduling, and canceling appointments across multiple US time zones (EST, CST, MST, PST).
• Handle general administrative duties, light bookkeeping, expense tracking, and record organization.
• Conduct business and personal research, compiling findings into clear, actionable formats to support day-to-day operations.

Customer Service

• Deliver exceptional, professional support to patients and customers via phone, text, and email using fluent, natural English.
• Assist with scheduling and billing inquiries while maintaining a calm, empathetic, and solution-focused attitude when handling frustrated clients.

Social Media Management & Content Creation

• Plan, execute, and maintain a consistent content calendar across major platforms (Facebook, Instagram, TikTok, Reddit, Google Business Profile).
• Produce a minimum of three high-quality posts weekly, including one carousel, one short-form video/reel, and one static image.
• Boost audience growth by creating interactive content (polls, Q&As, stories), managing inbound messages, and following up on social media leads.

Digital Advertising (Preferred)

• Oversee basic campaign setup, optimization, and reporting for Meta and Google Ads.
• Monitor ad performance and recommend data-driven strategy improvements.

Communication Expectations

• Utilize WhatsApp as the primary communication platform during working hours.
• Acknowledge standard messages within 1 minute, or within 5 minutes if engaged in deep-focus work (requiring a quick status update text). Provide advance notice for planned absences.

Requirements

• Fluent in English with excellent verbal and written communication skills
• Outstanding organizational and multitasking abilities
• Professional phone etiquette and strong interpersonal skills
• Previous customer service experience
• Graphic design and video editing experience
• Experience managing business social media accounts
• The ability to work independently with minimal supervision
• Strong attention to detail and problem-solving skills
• The ability to prioritize tasks and consistently meet deadlines
• A willingness to learn new software, systems, and processes quickly
• A positive attitude, reliability, honesty, and strong work ethic

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.