Bruntwork Careers

Triage Medical Assistant

Job Overview:
Provide remote clinical support by triaging patient calls and portal messages, documenting care in the EMR, and escalating urgent concerns following established protocols. Collaborate with providers and care teams to ensure high-quality, patient-centered service while maintaining HIPAA compliance, productivity, and documentation standards.

Position Type & Expected Hours

Monday 8:00AM-2:00PM- No lunch

Tuesday-Friday 8:00AM-5:00PM

* Lunch Every First Tuesday of the month lunch will be held 1:00PM-2:00PM

Essential Functions

Clinical Responsibilities – Remote Medical Assistant

Uphold the client's mission, values, policies, and procedures.
Maintain patient confidentiality and safeguard protected health information in accordance with HIPAA and organizational policies.
Deliver an exceptional patient experience by demonstrating professionalism, empathy, and a patient-first approach during all patient interactions.
Triage inbound clinical telephone calls and Healow patient portal medical messages, documenting and routing concerns appropriately according to established protocols.
Review patient symptoms and escalate urgent clinical concerns to the provider or clinical leadership in accordance with established triage protocols.
Complete accurate, timely, and thorough documentation within the Electronic Medical Record (EMR).
Communicate daily with the Clinical Manager regarding workflow, patient concerns, pending tasks, and operational updates.
Collaborate effectively with providers, medical liaisons, patient experience staff, and other departments to ensure continuity of patient care.
Maintain assigned productivity, quality, and turnaround time standards established by Midland Medical.
Participate in daily huddles, scheduled meetings, required training sessions, and ongoing professional development activities.
Maintain proficiency with EMR systems, Healow, Microsoft Office application.

Education & Professional Requirements

1–2 years of experience in clinical setting.
1–2 years of experience working with EMR systems.
1–2 years of patient care experience

Competency

Attention to Detail
Critical Thinking & Problem Solving
Results Driven
Effective Written & Verbal Communication
Strong Interpersonal Skills
Sound Judgment & Decision Making
Patient experience Excellence
Patient-Centered Care
Time Management & Organization
Adaptability & Flexibility
Knowledge, Skills & Abilities
Ability to work independently while maintaining productivity and quality standards in a remote environment.
Ability to follow established policies, procedures, and clinical scheduling protocols.
Strong verbal and written communication skills.
Excellent organizational, time management, and prioritization skills.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Knowledge of medical appointment scheduling workflows, and preventive care services preferred.
Knowledge of insurance eligibility benefits.
Proficiency in Electronic Medical Record (EMR) systems and multi-provider scheduling.
Accurate data entry skills with strong attention to detail.
Basic mathematical skills for processing patient payments and financial transactions.
Strong critical thinking, problem-solving, and sound decision-making skills.
Ability to remain calm, professional, and solution-focused during challenging or high-volume situations.
Ability to demonstrate empathy while effectively de-escalating patient concerns.
Ability to receive and apply constructive feedback to support professional growth.
Ability to collaborate effectively with Practice Administrator, Patient Experience Expert team
Proficiency with Microsoft Office applications, patient portals, and other healthcare technology platforms.
Ability to maintain confidentiality and safeguard protected health information in accordance with HIPAA.
Requires verbal and auditory communication abilities.

Independent Contractor Perks

Permanent work from home
Immediate hiring
Health Insurance Coverage for eligible locations (for full-time roles only)

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Job Category

Customer Support

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

EST

Published on

Jul 10 2026

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”

— Zyrrah D, Bookkeeper

4.9/5