Overview

Our client is looking for a highly skilled and communicative Accounts Receivable Operations Representative to sit at the intersection of customer relations and accounts receivable. In this role, you will manage incoming customer orders, resolve inquiries, and confidently track down outstanding balances. The ideal candidate blends excellent relationship-building skills with strong technical literacy to seamlessly navigate high-volume inboxes and cloud-based accounting software.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM Eastern Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Receive, review, and accurately enter customer orders into our system.
• Manage a high-volume email inbox, responding to customer inquiries regarding order status, pricing, and general questions with warmth and professionalism.
• Resolve order discrepancies, delivery issues, or customer complaints swiftly and effectively.
• Regularly monitor the accounts receivable ledger to identify outstanding balances and overdue invoices.
• Reach out to customers via phone and email to politely yet firmly remind them of past-due balances and secure payment commitments.
• Assist customers in processing payments, setting up payment plans when approved, and sending updated statements/receipts.
• Work closely with the accounting team to ensure received payments are applied to the correct customer accounts and invoices.

Requirements

• 2–3 years of proven experience in a customer service role, with at least 1 year of direct experience in collections, accounts receivable, or billing.
• Proficiency in verbal and written English. You must be able to write clear, professional emails and speak confidently on the phone.
• The ability to negotiate and ask for money firmly without damaging the company’s long-term relationship with the client.
• High proficiency navigating digital systems, including email platforms (Outlook/Gmail), CRM tools, and cloud-based accounting software (e.g., QuickBooks, Xero, NetSuite, or equivalent).
• Meticulous accuracy when entering order numbers, matching payments, and updating ledger balances.
• Ability to prioritize your day between processing active new orders and following up on aged debt accounts.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.