Job Overview

We are seeking a compassionate and detail-oriented Spanish Bilingual Medical Receptionist to serve as the vital link between patients and our medical team. In this full-time role, you will manage a high volume of incoming patient calls, handle appointment scheduling, and navigate eClinicalWorks EMR software to ensure accurate data entry. Operating in a tech-forward, fast-paced environment, you will collaborate with a distributed team to support US healthcare operations while maintaining strict HIPAA compliance. The ideal candidate brings strong customer service skills and thrives in a dynamic, remote healthcare setting.

Schedule

Mon-Fri, 8:30 am - 5 pm PST with 30-minutes unpaid break (40 hours per week)

Responsibilities

• Answer and manage incoming patient calls with professionalism and empathy

• Utilize medical knowledge to address patient questions and concerns effectively

• Navigate eClinicalWorks EMR software for accurate data entry and retrieval

• Provide seamless support in English

• Collaborate with in-house staff and virtual team members via Microsoft Teams

• Manage appointment scheduling and patient information updates

• Ensure strict adherence to patient confidentiality and HIPAA regulations
• Contribute to improving overall patient experience and operational efficiency

Requirements

• Fluency in Spanish and English language (written and verbal)

• Must have 2+ years of experience in medical reception or healthcare customer service
• Must have experience handling US healthcare

• Solid understanding of medical terminology and basic healthcare processes

• Exceptional communication and customer service skills

• Proficiency with computers and ability to quickly adapt to new software

• Strong attention to detail and multitasking abilities

• Availability to work during Pacific Standard Time (PST) business hours

• Commitment to maintaining patient confidentiality and following HIPAA guidelines

• Ability to work independently while collaborating effectively with a remote team
• Reliable internet connection and quiet work environment for remote operations

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.