Job Overview

Our client is looking for a results-driven Debt Collections Specialist to join their team. You will play a key role in recovering outstanding consumer debt through professional and compliant outbound collections. In this role, you will manage high-volume outbound calls, negotiate payment arrangements, perform skip tracing to locate consumers, and maintain accurate account records. The ideal candidate is resilient, detail-oriented, and motivated by performance-based incentives while delivering excellent customer service and adhering to industry regulations.

Schedule: Monday - Friday, 10:00 AM - 2:00 PM EST (20 work hours per week)

Responsibilities

• Conduct high-volume outbound calls to consumers on assigned debt accounts to negotiate payment arrangements
• Log all call activity, outcomes, and consumer interactions accurately within the company's collection software
• Perform skip tracing to locate and verify consumer contact information
• Follow up consistently with consumers to maintain engagement and drive payment resolutions
• Meet daily call volume and contact targets as set by management
• Maintain strict compliance with company SOPs and industry regulations to minimize consumer complaints

Requirements

• Prior experience in debt collections and debt recovery handling a large volume of calls (required)
• Ability to handle objections and navigate difficult conversations with composure
• High level of attention to detail when documenting call outcomes and account updates
• Self-motivated and driven by performance-based bonus incentives

Independent Contractor Perks

• Performance-based incentives provided
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.